Follow up on recommended repairs.
A customer leaves with a repair recommendation. We check whether your shop software can send an approved follow-up and bring replies back to your team.
Count the messages your service desk sends.
Review a week of appointment reminders and repair follow-ups. Separate missed appointments from rescheduled visits, and use your own records to understand the gap.
Illustrative example, not a client result: 15 minutes of manual work per weekday adds up to 75 minutes per week, or five hours across four weeks. Use your own time records to decide whether a setup is worthwhile. Time freed up isn’t automatically cash saved.
Keep your bays full and your advisors focused
We start by checking the features and connections in the tools you already use. Your proposal identifies the workflow, supported integrations, and any plan upgrades or running costs. You don’t need the strategy service first.
Appointment Reminders
Set up reminders with timing and wording you approve. Customers get a clear next step to confirm or ask to reschedule. Availability depends on your scheduling tool.
Learn morePhone Answering
Handle routine questions and capture caller details when your team can’t pick up. We agree on routing, escalation, and any supported booking connections before the build.
Learn moreAutomatic Follow-Up
After every repair order: a thank-you message and a review request. After every declined service: a follow-up at 30 and 60 days. After every missed appointment: a rebooking message. The follow-up that builds repeat business and catches the revenue you'd otherwise lose.
Learn moreConnect Your Tools
Your shop management system doesn't talk to your scheduling tool. Your customer database doesn't sync with your reminder system. You're entering the same vehicle info, the same customer phone number, the same appointment details into two systems. We make them share data so your team enters it once.
Learn moreHands-On AI Help (Hourly)
Trying to figure out how AI fits in a 3-person shop without committing to a full build? Testing ChatGPT for customer texts and can't get the tone right? Book an hour and we'll work on your actual problem. No minimum. Good for shops that want to try one piece first, or for the owner who'd rather learn than delegate.
Learn moreAn example of the work before and after setup
Illustrative workflow, not a client result or a guarantee. Available features depend on your tools and the agreed setup.
Before
- ✗7:30am. Mike opens the shop. Three voicemails from last night. One is asking about brake pricing. One wants to schedule an oil change. One is checking on a repair status.
- ✗8:15am. Mike is writing up a repair order at the counter. Phone rings. He puts the customer in front of him on hold. Second line rings. Voicemail.
- ✗10:00am. The 10am appointment didn't show. No call, no text. Mike pulls up the next day's schedule to see if anything looks risky. He doesn't have time to call and confirm.
- ✗12:30pm. Mike calls back the voicemails from last night. The brake customer already went to Meineke.
- ✗2:00pm. A customer from last week's repair. Mike recommended new shocks. The customer said "let me think about it." Nobody followed up. The customer still needs a follow-up.
- ✗A recommended repair still needs follow-up. You haven’t had time to contact the customer.
After
- ✓7:30am. Last night's calls were answered by AI. Oil change booked for Thursday. Brake pricing sent via text. Repair status pulled from the system and communicated to the customer. Mike sees the summary.
- ✓8:15am. Phone rings while Mike is at the counter. AI picks up, books a diagnostic appointment, captures the vehicle info. Mike gets a notification. Customer at the counter has Mike's full attention.
- ✓10:00am. The 10am appointment confirmed via text yesterday. She's here. On time.
- ✓12:30pm. No callbacks needed. Every call handled.
- ✓2:00pm. The customer from last week's shock recommendation got an automatic follow-up at day 7. She replied this morning. Shocks are scheduled for next Tuesday. The advisor can confirm the work with her.
- ✓5:00pm. Repair orders synced automatically. Tomorrow's schedule already set. Mike locks up and goes home.
Common questions
We’ll check what your tools support before quoting the work. Some connections are straightforward. Others need custom work or a different approach.
For routine questions like pricing, hours, appointment availability, and repair status, yes. For detailed technical questions about a specific repair, the AI takes a message with the customer's details and routes it to your advisor. It's not diagnosing cars. It handles the routine questions you approve and routes technical questions to your advisor.
We configure the reminder timing and wording in your scheduling tool. Customers get a clear way to confirm or ask to reschedule. We check which response and booking features your tool supports before quoting the setup.
Time and materials. You pay for the hours we work, and we’ll discuss rates directly once we know the scope. Software and usage costs are billed separately. We maintain what we build. Support terms, including how fixes are handled, are set in your agreement before work starts. New features, changes to your requirements, and third-party service changes are scoped separately.
Yes. We're based in Essex Junction and work with shops across Vermont, from Chittenden County down to Rutland and out to the Northeast Kingdom. Road conditions and seasonal demand are similar across the state. Phone answering and reminder workflows don't change much from one market to another. The shop management system wiring is what varies, and that's the part we sort out during discovery.
What it costs
There aren’t packages. You pay for the hours we work, and we’ll discuss rates directly once we know the scope. Software and usage costs are billed separately.
How billing worksStart with one task.
Tell us which task is taking too much time. Chris will email you within 24 hours to set up a call. We’ll review your tools and explain the options and costs.
- Start with a conversation. No commitment.
- After your call, you get a short email with a practical next step and what your current tools can do.
- You get guidance on setup and ongoing costs, with anything that still needs checking clearly marked. If automation isn’t worth it, we’ll say so.
Or call us directly: (802) 404-1443
Start with the task and the software you use.
Chris will email you within 24 hours.
Loading the form. You can also call (802) 404-1443.