Get maintenance requests to the right person.
A tenant reports a problem, then someone copies the details into another system. We check how your tools can capture and route those requests.
Find the handoffs that hold up a request.
Follow a maintenance request from the first message to the completed work order. Note each time someone copies information, checks for an update, or sends the same message again.
Illustrative example, not a client result: 15 minutes of manual work per weekday adds up to 75 minutes per week, or five hours across four weeks. Use your own time records to decide whether a setup is worthwhile. Time freed up isn’t automatically cash saved.
Your tenants call for three reasons. We handle all of them.
We start by checking the features and connections in the tools you already use. Your proposal identifies the workflow, supported integrations, and any plan upgrades or running costs. You don’t need the strategy service first.
Phone Answering
Handle routine questions and capture caller details when your team can’t pick up. We agree on routing, escalation, and any supported booking connections before the build.
Learn moreConnect Your Tools
Maintenance requests in AppFolio. Tenant communication in email. Lease tracking in a spreadsheet. Vendor contacts in your phone. You're connecting all of it by hand. We build the connections so a maintenance request from a phone call flows directly into your work order system, triggers the right vendor notification, and updates the tenant. Without you being the middleman.
Learn moreAutomatic Follow-Up
After every maintenance request: automatic status updates to the tenant. Before every lease renewal: timed outreach starting 90 days out. After every showing: follow-up to prospective tenants. The communication that prevents problems from growing and prevents good tenants from leaving.
Learn moreHands-On AI Help (Hourly)
Want to wire up AI yourself to triage maintenance requests? Draft lease addendums with ChatGPT? Connect your tools with Claude Code instead of hiring out the full build? Book an hour and we'll work on the actual thing you're stuck on. No minimum, no package. Good for property managers who want to try one piece themselves first.
Learn moreAn example of the work before and after setup
Illustrative workflow, not a client result or a guarantee. Available features depend on your tools and the agreed setup.
Before
- ✗Monday 7:00am. Eleven voicemails from the weekend. Three maintenance requests, two rent questions, four showing inquiries, two complaints. You start returning calls.
- ✗Monday 10:00am. You've called back six of the eleven. Two didn't pick up. One prospective tenant already signed a lease somewhere else.
- ✗Tuesday. Tenant in Unit 4B calls about the heating issue she reported Friday. Nobody got back to her. She's frustrated. Rightfully so.
- ✗Wednesday. You realize you forgot to send a vendor to 4B. Two days lost. What was a simple repair is now more complicated.
- ✗Thursday. Lease renewal reminder? You meant to send those last week. Three leases expire next month. You haven't started the conversation.
- ✗Friday. A showing inquiry still needs a reply. You check your notes to see who last spoke to the prospective tenant.
After
- ✓Monday 7:00am. Weekend calls were all answered by AI. Maintenance requests already logged in your system. Vendors notified. Showing inquiries received immediate property info and scheduling options. Rent questions answered accurately.
- ✓Monday 10:00am. You review the summary. Everything is handled. Two showings booked for this afternoon.
- ✓Tuesday. Tenant in 4B got an automatic update that the vendor is scheduled for Wednesday. She didn't need to call again.
- ✓Wednesday. Vendor completes the repair. Work order updated. Tenant notified automatically.
- ✓Thursday. Lease renewal outreach started 90 days ago. Two of the three tenants already confirmed they're staying.
- ✓Friday. The showing inquiry and follow-up are recorded. Your team can see who needs a reply.
Common questions
We’ll check what your tools support before quoting the work. Some connections are straightforward. Others need custom work or a different approach.
Absolutely. We configure the AI to recognize emergency keywords (flooding, no heat, gas smell, fire) and route those calls immediately to your emergency contact or on-call vendor. Routine requests get logged and queued. Emergencies get escalated. Your tenants get the right response for the right situation without you being the router.
The system can answer routine questions using information you approve and capture showing requests. Live availability and booking depend on what your property platform supports.
Property owners care about occupancy rates, maintenance costs, and tenant retention. When calls get answered promptly, maintenance gets handled faster, and tenants renew more often, owners see better results. We can provide reporting that shows call volumes, response times, and resolution rates. That's data most property managers can't give their owners right now.
What it costs
There aren’t packages. You pay for the hours we work, and we’ll discuss rates directly once we know the scope. Software and usage costs are billed separately.
How billing worksStart with one task.
Tell us which task is taking too much time. Chris will email you within 24 hours to set up a call. We’ll review your tools and explain the options and costs.
- Start with a conversation. No commitment.
- After your call, you get a short email with a practical next step and what your current tools can do.
- You get guidance on setup and ongoing costs, with anything that still needs checking clearly marked. If automation isn’t worth it, we’ll say so.
Or call us directly: (802) 404-1443
Start with the task and the software you use.
Chris will email you within 24 hours.
Loading the form. You can also call (802) 404-1443.